Trending...
- 'Wild Hermit Wellness' Has Achieved Bestseller Status in Just 2 Months Since Launch Of Organic Skincare Line
- Phinge's Netverse to Redefine Clinical Trial Safety and Data Integrity with Netverse Patented, Hardware-Verified Platform
- Inflation Rebounds Under Tariff Shadow: Wall Street Veteran Kieran Winterbourne Says Macro Signals Matter More Than Market Sentiment
World-Class Omnichannel Contact Center Integrates Seamlessly with Microsoft Teams and Digital Workspaces to Improve Agent Productivity and Support Remote Working
KING OF PRUSSIA, Pa. - WisconsinEagle -- Evolve IP, a leading international service provider of Work Anywhere™ solutions, today announced that it has been named in the 2021 Gartner Magic Quadrant™ for Contact Center as a Service (CCaaS). This recognition marks Evolve IP's fifth consecutive recognition in the Magic Quadrant, which evaluates leading CCaaS technology providers and their ability to deliver on end-user needs.
Evolve IP's unified omnichannel contact center solution delivers all of the award-winning features that businesses need to improve agent productivity, support remote working, and enhance customer experience. It offers higher value than comparable solutions and also has one of the highest user ratings, 4.8 out of 5 stars, and a 92% client recommendation rate on Gartner Peer Insights.
"We are thrilled to be included in the 2021 Gartner Magic Quadrant for Contact Center as a Service for the fifth consecutive time. We have a distinct market differentiation compared to pure-play contact center providers. Not only are we priced lower than comparable solutions but are one of the only technology providers that provides integrations with Cisco UCaaS, Microsoft Teams and Managed DaaS offering", said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.
More on Wisconsin Eagle
"The pandemic forced contact centers to spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change towards remote and hybrid working, IT and contact center leaders are looking at better ways to connect agents to the contact center solution and critical applications they need to do their jobs. No one besides us puts all of this in a single solution, allowing employees to work anywhere, productively and securely," said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.
Evolve IP's contact center solution enables businesses to connect their contact center with the rest of the organization and create a world-class customer experience, including:
Click here to learn more about Evolve IP's CCaaS solution.
More on Wisconsin Eagle
Disclaimer:* Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 9 August 2021
The Magic Quadrant for Contact Center as a Service was named as Magic Quadrant for Contact Center as a Service, North America till 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved
Evolve IP's unified omnichannel contact center solution delivers all of the award-winning features that businesses need to improve agent productivity, support remote working, and enhance customer experience. It offers higher value than comparable solutions and also has one of the highest user ratings, 4.8 out of 5 stars, and a 92% client recommendation rate on Gartner Peer Insights.
"We are thrilled to be included in the 2021 Gartner Magic Quadrant for Contact Center as a Service for the fifth consecutive time. We have a distinct market differentiation compared to pure-play contact center providers. Not only are we priced lower than comparable solutions but are one of the only technology providers that provides integrations with Cisco UCaaS, Microsoft Teams and Managed DaaS offering", said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.
More on Wisconsin Eagle
- Pastor Darrell Armstrong Suspends Gubernatorial Campaign And Endorses Mikie Sherrill
- Dr. Johnny Shanks Attends Full Arch Growth Conference 2025
- Offline Asset Protection: NJTRX Implements 98 Percent Cold Storage as Industry Faces 2 Billion USD Losses
- Thousands of Smiles, Millions of Logo Views: RoarFun Brings Emotions Into Premium Retail Spaces with Formula Simulator for Immersive Brand Activation
- Qvarz LLC Expands Global Reach with High-Precision Quartz Cuvettes and Optical Components
"The pandemic forced contact centers to spin up patchwork, work-from-home solutions, or dramatically alter their physical contact center footprint. Now, with businesses evaluating a long-term strategic change towards remote and hybrid working, IT and contact center leaders are looking at better ways to connect agents to the contact center solution and critical applications they need to do their jobs. No one besides us puts all of this in a single solution, allowing employees to work anywhere, productively and securely," said Evolve IP's Chief Strategy and Innovation Officer, Scott Kinka.
Evolve IP's contact center solution enables businesses to connect their contact center with the rest of the organization and create a world-class customer experience, including:
- Omnichannel with voice, chat, text, email, callback, and more
- Full integration with enterprise-class unified communications or, it can be deployed with customer's existing PBX or as a standalone
- Flexible work-from-home deployment options with integrations for Microsoft Teams and Digital Workspaces
- Flexible pricing structure and best market value
- AI-driven speech analytics and call recording
- Workforce management
- Business intelligence and reporting
- Robust IVR and callback capabilities
- Out of the box integrations for commercial business applications and CRMs like Salesforce.com
- 3rd party audited for regulatory compliance
- Ability to work and hire anywhere
Click here to learn more about Evolve IP's CCaaS solution.
More on Wisconsin Eagle
- $300 Million Web3 Initiative and ZIGChain Partnership Power $20 Target in Noble Capital Markets Report for SEGG Media (N A S D A Q: SEGG)
- Dr. Andrew Carmosino and Dr. Joseph Cristoforo Designated World Members of Leading Implant Centers
- Assent Recognizes Manufacturers for Leading Supply Chain Sustainability Programs
- Arc Longevity Sells Out Debut Women's Creatine Gummy
- New Research Reveals Mild Cold—Not Extreme Cold—Delivers Real Health Benefits of Cold Therapy
Disclaimer:* Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 9 August 2021
The Magic Quadrant for Contact Center as a Service was named as Magic Quadrant for Contact Center as a Service, North America till 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved
Source: Evolve IP
0 Comments
Latest on Wisconsin Eagle
- Mature Athlete - Want Elite, Web-Based Nutrition and Training Coaching?
- Engaged at Any Age: 73-Year-Old Client Finds True Love Through Elite Asian Matchmaker
- Launch of Professional Private Autopsy Services to Support Families, Professionals, and Researchers
- He Started a New Career at 77; Maybe Not His Last
- "The Art of Philanthropy" — A Year-Long Campaign Supporting the USO and Military Veterans
- TRUE Palliative Care Launches as California Strengthens Commitment to Compassionate Care Under SB 403
- Mysterious Interstellar Object 3I/ATLAS Appears to Pause Near Mars, Exhibiting Periodic Light Pulses
- $73.6 Million in Order Backlog Poised for Explosive Growth in 2026; Streamlined Share Structure: Cycurion, Inc. (N A S D A Q: CYCU) $CYCU
- Osric Langevin Unveils "Quantitative Trend" Framework for Multi-Asset Analysis in Q4 2025
- Experience Days Named Among the UK's Top Christmas Gifts
- New Free Educational Bingo Cards Make Learning English Fun for First Graders
- Wzzph Provides Stablecoin Trading Solutions for Latin American Traders Amid Digital Currency Policy Adjustments
- NaturismRE Calls for Recognition of AI as Sentient Kin in Global Bill of Rights
- PDS Plumbing & Air Honors Veterans with "Free Tune-Up & A Turkey" Giveaway
- AgeImmune Announces the Launch of ImmuneG.I. — A Doctor-Formulated Herbal Supplement Supporting Gut and Digestive Wellness
- Precision Adult Care Unveils Essential Guidelines for Choosing a Senior Home Care Company
- Postmortem Pathology Delivers Expert Private Autopsy Services with Compassion and Precision
- Colorado Families Turn to Private Autopsies for Peace of Mind
- $5.4 Million Growth Acceleration, Fleet Expansion and $1.485 Million Strategic Financing: Multi Ways Holdings (N Y S E: MWG) $MWG
- Delta Capital Group Expands Business Funding Terms Up to 24 Months