Trending...
- Entering 2026 with Expanding Footprint, Strong Industry Tailwinds, and Anticipated Q3 Results: Off The Hook YS Inc. (N Y S E American: OTH)
- This multi-line slot machine links players to additional games
- myLAB Box Expands, Becoming the First and Only At-Home Testing Company to Serve the Entire Family—Human and Furry—with New Pet Intolerance Test
MADISON, Wis.--(BUSINESS WIRE)--Navitus Health Solutions, a full pass-through pharmacy benefit manager (PBM), announced today that Ken Goodnight has joined the company as Senior Vice President & Chief Customer Officer.
Goodnight is responsible for creating customer strategies to ensure the company delivers superior service to its 650 clients and their 6.3 million members. He will also provide strategic direction and oversight to the call center, member experience division and government programs to ensure Navitus reaches the highest standards for operational efficiency and service delivery.
"Ken is an outstanding addition to the Navitus leadership team," said David Fields, President and Chief Executive Officer, Navitus. "He brings a wealth of knowledge and experience, and I am confident he will help Navitus enhance our customer experience and deliver superior service while upholding our commitment to lowering prescription costs."
More on Wisconsin Eagle
Goodnight brings over 15 years of experience designing and implementing customer care strategies that ensure best-in-class customer service. Prior to joining Navitus, he served as the principal of PinnacleCX, a consulting firm that assists organizations in solving critical customer service and operational challenges. Goodnight has held executive roles in health care, pharmacy benefit management, consumer credit, and travel and entertainment, including leading customer service and Medicare Part D operations at CVS Health and Express Scripts. With a passion for giving back to both the business and local communities, Goodnight has served as the board chair of his local United Way and as a key presenter on customer centricity at the CCNG Executive Leadership Council. Goodnight holds an undergraduate degree in business administration and organizational development from Colorado State University.
More on Wisconsin Eagle
"I am excited to join Navitus and lead the customer operations division in our quest to deliver exceptional customer-centric service by aligning our strategy, organizational culture, technology and operational excellence to provide the Navitus experience to our customers, employees, clients and providers," Goodnight said.
About Navitus
Navitus Health Solutions is majority owned by SSM Health and Costco Wholesale Corporation, which recently became a minority owner, and serves as a full pass-through pharmacy benefit manager (PBM) and industry alternative to traditional models. As such, Navitus is committed to taking the unnecessary costs out of pharmacy benefits to make prescriptions more affordable for its over 650 plan sponsors (i.e., employers, health plans, unions, governments, etc.) and their 6.3 million members. By combining a unique pass-through approach that returns 100% of rebates and discounts with a focus on lowest-net-cost medications and comprehensive clinical care programs, Navitus helps reduce costs and improve member health. To learn more about Navitus, call 877.571.7500 or visit www.navitus.com.
Goodnight is responsible for creating customer strategies to ensure the company delivers superior service to its 650 clients and their 6.3 million members. He will also provide strategic direction and oversight to the call center, member experience division and government programs to ensure Navitus reaches the highest standards for operational efficiency and service delivery.
"Ken is an outstanding addition to the Navitus leadership team," said David Fields, President and Chief Executive Officer, Navitus. "He brings a wealth of knowledge and experience, and I am confident he will help Navitus enhance our customer experience and deliver superior service while upholding our commitment to lowering prescription costs."
More on Wisconsin Eagle
- EnergyStrat Launches Global LNG Risk Outlook 2025–2030
- Strong Revenue Gains, Accelerating Growth, Strategic Hospital Expansion & Uplisting Advancements: Cardiff Lexington Corporation (Stock Symbol: CDIX)
- Holiday Decorations Most Likely to Cause Injuries
- UK Financial Ltd Confirms Official Corporate Structure of the Maya Preferred Project and Its Dual-Class Token System
- CCHR Florida Joins Global Call to Ban Electroshock Treatment, Citing New Evidence of Widespread Patient Harm
Goodnight brings over 15 years of experience designing and implementing customer care strategies that ensure best-in-class customer service. Prior to joining Navitus, he served as the principal of PinnacleCX, a consulting firm that assists organizations in solving critical customer service and operational challenges. Goodnight has held executive roles in health care, pharmacy benefit management, consumer credit, and travel and entertainment, including leading customer service and Medicare Part D operations at CVS Health and Express Scripts. With a passion for giving back to both the business and local communities, Goodnight has served as the board chair of his local United Way and as a key presenter on customer centricity at the CCNG Executive Leadership Council. Goodnight holds an undergraduate degree in business administration and organizational development from Colorado State University.
More on Wisconsin Eagle
- BoxingRx Announces Full Gym Renovation Ahead of New Ownership's One-Year Anniversary
- UK Financial Ltd Announces It's Official Corporate Headquarters In The United Kingdom
- Rigani Press Announces Breakthrough Book for Health IT and Medical Leaders to Forge the Road to Responsible AI
- FreeTo.Chat - The bold, Anonymous Confession Platform, ushers in a new era of tension relief
- Hyatt House Fresno Celebrates Grand Opening, Introducing the First Hyatt House in Fresno, California
"I am excited to join Navitus and lead the customer operations division in our quest to deliver exceptional customer-centric service by aligning our strategy, organizational culture, technology and operational excellence to provide the Navitus experience to our customers, employees, clients and providers," Goodnight said.
About Navitus
Navitus Health Solutions is majority owned by SSM Health and Costco Wholesale Corporation, which recently became a minority owner, and serves as a full pass-through pharmacy benefit manager (PBM) and industry alternative to traditional models. As such, Navitus is committed to taking the unnecessary costs out of pharmacy benefits to make prescriptions more affordable for its over 650 plan sponsors (i.e., employers, health plans, unions, governments, etc.) and their 6.3 million members. By combining a unique pass-through approach that returns 100% of rebates and discounts with a focus on lowest-net-cost medications and comprehensive clinical care programs, Navitus helps reduce costs and improve member health. To learn more about Navitus, call 877.571.7500 or visit www.navitus.com.
0 Comments
Latest on Wisconsin Eagle
- NEW Luxury Single-Family Homes Coming Soon to Manalapan - Pre-Qualify Today for Priority Appointments
- Dominic Pace Returns to the NCIS Franchise With Guest Role on NCIS: Origins
- Anderson Periodontal Wellness Attends 5th Joint Congress for Ceramic Implantology
- UK Financial Ltd Completes Full Ecosystem Conversion With Three New ERC-3643 SEC-Ready Tokens As MCAT Deadline Closes Tonight
- AI Real Estate Company Quietly Building a National Powerhouse: reAlpha Tech Corp. (N A S D A Q: AIRE)
- Inkdnylon Expands National Uniform Embroidery Services
- Appliance EMT Expands Appliance Repair Services to Portland, OR and Vancouver, WA
- Next Week: The World's Best Young Pianists Arrive in Music City for the 2025 Nashville International Chopin Piano Competition
- Revenue Optics Builds Out Its Dedicated Sales Recruiting Firm with Strategic Addition of Christine Schafer
- Hydrofast Elevates the Holiday Season: The C100 Countertop RO System Merges Smart Tech with Wellness for the Perfect Christmas Gift
- Madison: Make Sure Your Home is Winter Ready!
- Madison: South Point and Sycamore Drop-off Sites Begin Winter Hours on December 5, 2025
- Melospeech Inc. Accepts Nomination for HealthTech Startup of the Year
- Flower City Tattoo Convention Draws Record Attendance in Rochester, NY
- KIKO NATION TOKEN (Official Release)
- Starlink Local Installers helping Wisconsin stay wired
- Verb™ Presents Features Vanguard Personalized Indexing: Utilizing Advanced Tax-Loss Harvesting Technology
- UK Financial Ltd Announces A Special Board Meeting Today At 4PM: Orders MCAT Lock on CATEX, Adopts ERC-3643 Standard, & Cancels $0.20 MCOIN for $1
- 6 Holiday Looks That Scream "Old Money" But Cost Less Than Your Christmas Tree
- From Cheer to Courtroom: The Hidden Legal Risks in Your Holiday Eggnog