Madison: Intermittent issue with Legistar Insite Documents
Wisconsin Eagle/10344747

~ According to a recent press release, Granicus, the Legistar vendor, has reported an intermittent issue with accessing documents on Legistar's website portal. This problem is affecting all of Granicus' customers. The company's status page has stated that there is an intermittent issue impacting InSite, where some users may receive a 'This document has been removed' error when trying to access agendas, agenda packets, attachments, and supporting documents.

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To address this issue, Granicus has offered a workaround for affected users. They can restore access by clearing their browser cache and fully restarting their browser. If the issue persists, repeating this step should allow temporary access. Additionally, using Firefox as an alternative browser has not been impacted by this issue.

However, the company has not provided an estimate of when this issue will be resolved. In the meantime, for those who are unable to access the August 4, 2026 Common Council agenda via Legistar, it is available through other means.

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